Privacy Policy - Senstone

SENSTONE PRIVACY POLICY

This Privacy Policy governs the manner in which Senstone, Inc. (“Senstone,” “we” or “us”) collects, uses, maintains, and discloses information (including personal information) collected from users (each, a "User" or "you") of our device (“Senstone”), mobile applications (“App”), our websites (“Site”) and other services provided by Senstone or any of its subsidiaries (“Other Services”) (collectively, “Services”).

It is important that you read this privacy policy regarding specific occasions when we are collecting or processing personal data about you so that you are fully aware of how any why we are using your data.

By using our Services, or otherwise providing us with information, you consent to our collection, storage, use of your personal information, audio and text derived from the audio as described in this Privacy Policy. If we are not able to collect, store, use information about you as set out in this Privacy Policy, we may not be able to provide you with access to our Services.

Our Services are not intended for children and we do not knowingly collect data related to children

Data Privacy Manager

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have questions about this privacy policy, including any requests to exercise your legal rights regarding this policy, please contact us using the details set out in the Contact Us section of the website and appropriate subsections such as How Can We Help, Get Support, Senstone Store, Returns and Replacements, Send a Feedback and Contact SenstoneBusiness, or through this email: team@senstone.io.

Changes To This Privacy Policy

Senstone has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date immediately below. We encourage Users to frequently check this page for anychanges to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

This privacy policy was last updated on June 7, 2024.

Information We May Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It includes information in audio format, text form (notes) and notes content, emails and addresses used for purchases. It does not include data where the identity has been removed (i.e., anonymous data).

We may collect, use, store and transfer different kinds of personal data about you that we have grouped together as follows:

Identity data includes first name, maiden names, last name, username or similar identifier, marital status, title, data of birth and gender.

Notes data includes the following types of data: personal thoughts and reflections, meeting summaries and action items, reminders and to-do lists, ideas and brainstorming sessions, work and project details, shopping lists and plans, educational and learning notes, daily journals and logs (encrypted).

Contact data includes billing address, delivery address, e-mail address and telephone numbers.

Financial data includes bank account and payment card details (encrypted)

Transaction data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical data includes Internet protocol (IP) address, your login data, browser type andversion, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.

Profile data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey response.

Usage data includes information about how you use our device, website, apps, and related Services.

Marketing and communications data a includes your preferences in receiving marking fromusandour third-party business partners, trusted affiliates, and service providers.

We may also collect, use or share aggregated data such as statistical or demographic data for anypurpose. Aggregated Data could be derived from your personal data but is not considered person data in law as this data will not directly or indirectly reveal your identity. If, however, we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data that will be used in accordance with this privacy policy.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinion, trade union membership, information about your health, and genetic or biometric data). Nor do we collect information about criminal convictions or offenses.

If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or aretrying to enter into with you (e.g., to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we well notify you if this is the case at the time

How We Collect Your Personal Data

Direct interactions. You may give use your Identity, Personal Data, Contact or Financial Data by using our Services. This includes personal data you provide when you:

  • apply for or purchase our or our affiliated Seller’s products or services;
  • create an account through our Services;
  • record notes through Senstone device or Senstone app;
  • subscribe to our service or publications;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us

Automated technologies or interactions. As you interact with our Services, we may automatically collect Technical Data about your equipment, browsing actions or patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, wenotethat some parts of our Services may not function properly.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

  • Technical Data from the following parties:
    • a) analytics providers such as Google Analytics, FacebookAds, Amplitude, Fabric;
    • b) advertising networks such as Facebook, Instagram, LinkedIn, Twitter and other; and
    • c) search information providers such Google, Yahoo, Bing, Baidu.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe and Paypal based in the U.S.

How We Use Your Personal Data

In general, the personal information we collect is used for the primary purposes for which it was collected, including:

To deliver core Services to you. Senstone may use User’s personal information to deliver Services or information that you request from Senstone. For speech-to-text and AI functionality, our Senstone app utilizes a number of proprietary tools. Additionally, we share audio data and text data with third-party tools, such as Microsoft Azure, Google Speech and OpenAI AI models. Your privacy is protected through agreements with these companies, to which Senstone is a party. The transfer of these files and data is secure and end-to-end encrypted. Your notes are stored encrypted on Senstone AWS servers.

To facilitate communications between Sellers and Buyers. Senstone may share your email address with other Users with whom you enter into a Transaction solely to aid the Users in more effectively communicating with one another regarding the Transaction.

To prevent, detect, and mitigate illegal activities. Senstone may use User’s personal informationto prevent, detect, and mitigate fraudulent, counterfeit, or illegal activities.

To provide or improve customer service. We may use personal information to help us respond to your customer service requests and support needs more efficiently.

To personalize user experience. We may use personal information in the aggregate to understand how our Users as a group use our Services and resources provided on our App.

To improve our Services. We may use information obtained from feedback you provide to improve our products and services.

To process payments. We may use personal information obtained when placing an order toprovide service to that order. We do not share this personal information with outside parties except to the extent necessary to provide the service.

To run a promotion, contest, survey, or other Service feature. We may use personal informationto send information that Users have agreed to receive about topics we think will be of interest to them.

To send periodic e-mail. We may use personal information such as email addresses to send users information and updates pertaining to their order. A User's email address may also be used to respond to their inquiries, questions, and/or other requests. If a User agrees to be on our mailing lists, they will receive emails that may include company news, updates, related product or service information, etc.

Third-party Apps

Users may find advertising or other content through our Services that link to the sites and servicesof our partners, suppliers, advertisers, sponsors, licensors, and other third parties. Clicking on links to third-party websites, plug-ins and applications or enabling those connections may allow third parties to collect or share data about you. We do not control the content or links that appear onthese sites and are not responsible for the practices employed by apps linked to or from our Services. In addition, these sites or services, including their content and links, may be constantlychanging. These sites and services may have their own privacy policies and customer servicepolicies. Browsing and interacting on any other app, including apps which have a link to our App, issubject to that app's own terms and policies. Senstone is not a party to those agreements; theyaresolely between you and the third party.

Advertising

Advertisements appearing through our Services may be delivered to Users by advertising partners, who may set cookies. These cookies allow the advertising server to recognize your computer each time they send you an online advertisement to compile non-personal information about you or otherswho use your computer. This information allows advertising networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy does not cover the use of cookies by any advertiser.

Unsubscribe/Opt-out. If at any time the User would like to unsubscribe from receiving future promotion, content, survey, feature, or other marketing information or emails, we include unsubscribe instructions at the bottom of each email. You may not, however, unsubscribe from emails about your account status or order status.

Other uses. We may also use your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose.

International Transfers

Senstone is located in the United States, and when you use our Services, we may collect, use and store your information in the United States. Your personal information will be subject to laws of theUnited States, which may differ from your country of residence. For example, the lawof the UnitedStates may require that your personal information be disclosed to government agencies under different circumstances than in your country of residence.

For transfers of personal data from persons within the European Economic Area (EAA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following:

  • We will provide an adequate level of protection for your personal data, as provided by the European Commission. For further details, see https://wayback.archiveit.org/12090/20221207150029/https://ec.europa.eu/inea/en/mission-objectives/data- protection.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission, which give personal data the same protection as it has in Europe.
  • Where we use providers based in the U.S., we may transfer data to them if they are part of the Privacy Shield that requires them to provide similar protection to personal data shared between the U.S. and Europe.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data.

How We Protect Your Personal Data

We adopt appropriate data collection, storage and processing practices, and security measures that are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Servers. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. No Internet transmission, however, is completely secure or error-free. Additionally, audio and text data sent through the Senstone service are encrypted.,

It is your responsibility to control access to your device, including keeping your login information confidential and not sharing it with anyone. It is also your responsibility to notify Senstone if youbelieve the security of the information in our Services or your Senstone account has been compromised.

Prohibiting the disclosure of your personal information

We do not sell, trade, or rent Users’ personal information to others.

Senstone may disclose Users' personal information to the following parties and for the purposes for which it was collected as described above:

Restrictions on Sellers from whom you have purchased items

When you buy an item on Senstone, the seller is strictly prohibited from using your informationfor anything other than completing the sale.

Business partners, trusted affiliates, and third-party service providers

We may disclose generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers, without notification to the User of such disclosure. We may use third party service providers to help us operate our business and our Services or administer activities on our behalf, such as sending newsletters or surveys. We may disclose your information, including your personal information, to these third parties only to the extent necessary for them to provide such services to us and such third party service providers are contractually obligated to maintain the confidentialityand security of that information.

Corporate transactions

In the event of a sale, amalgamation, re-organization, transfer or financing of parts of some or all of Senstone’s business ("Transaction"), your personal information may be disclosed to an acquiringorganization either as part of due diligence or on completion of the transaction. If your personal information is ever disclosed in this context, Senstone will require the acquiring organization to agree to protect your personal information in accordance with this Privacy Policy and to only use your personal information for purposes relating to the Transaction. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy.

Law enforcement and government agencies

We may disclose User’s personal information as required by law, including to law enforcement andgovernment agencies in response to a verified request related to suspected illegal activities or related to a criminal investigation. We will only disclose information that we find necessary and relevant ("Disclosed Information"). Disclosed Information may include a User’s name, mailingaddress, phone number, and email address. Disclosure may be made without notice to User.

Third parties with intellectual property rights

We may disclose User’s personal information to third parties with intellectual property rights whohave complied with Senstone’s Digital Millennium Copyright Act (DMCA) Notification procedure. Wewill only disclose information found necessary and relevant in connection to an intellectual propertyinfringement, fraud investigation, or other unlawful activity to which the third party has been subject. Disclosed personal information may include, but is not limited to, User’s name, mailing address, phone number, and email address. Disclosure may be made without notice to User.

For avoidance of doubt, please take note that disclosing personal information to third parties with intellectual property rights includes the disclosure of personal information of a User who has been identified as selling unauthorized goods or replica items, which is in violation of our Terms of Use

Third parties in a legal proceeding

We may disclose User’s personal information to third parties involved in a legal proceedingif thethird party provides Senstone with a subpoena or other similar lawful process. Disclosure maybemade without notice to User.

Senstone will also disclose to third parties involved in a legal proceeding when Senstone believes in good faith that disclosing personal information is necessary to prevent imminent physical harm or financial loss, or to report suspected illegal activity.

Disclosure related to Senstone Terms of Use

If Senstone believes in good faith that User has breached the Terms of Use or any other Senstone Policies, Senstone may disclose such User’s personal information as found necessary and relevant to pursuing a claim or preventing further injury to Senstone, its Users, and others. Disclosure maybe made without notice to User.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposesfor which we collected it, including for the purposes of satisfying any legal, regulator, tax, accountingor reporting requirements. We may retain your personal data for a longer period in the event of acomplaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, natureand sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosureof your personal data, the purposes for which we process your personal data and whether wecanachieve those purposes through other means, and the applicable legal, regulatory, tax, accountingor other requirements.

Your Legal Rights

Under certain circumstances, you may have rights under data protection laws in relation toyour personal data. These rights may include:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to the processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us - see the last section.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the legal rightsdiscussed above that you may have). We may, however, charge a reasonable fee if your request isclearly 8unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request inthese circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity andensureyour right to access your personal data (or to exercise any of your other rights). This is a securitymeasure to ensure that personal data is not disclosed to any person who has no right to receiveit. We may also contact you to ask you for further information in relation to your request to speedupour response.

We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Administration And How To Contact Us:

Opt out

If you would like to opt-out of communications from Senstone, please follow the unsubscribe instructions at the bottom of emails you receive from us or contact us directly using the contact details below.

Access, correction and complaints

If you wish to access, correct, or update the personal information we hold about you, learnabout the sources used to collect this personal information, why Senstone collected specific personal information, and the third parties with whom this personal information has been shared, pleasecontact us directly using the contact details below. Senstone cannot discriminate against youfor requesting this information by changing prices or the quality of your experience, but it may chargeareasonable amount for providing access to personal information or refuse access to personal information where permitted by law.

If you have any questions or concerns about Senstone’s collection, storage, use or disclosureof personal information, or if you believe that Senstone has not complied with this Privacy Policyor applicable privacy law, please contact Senstone using the contact details below. When contacting Senstone, please provide as much detail as possible in relation to the question, issue or complaint. Your complaint will be taken seriously and will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. Senstone requests that you cooperate with Senstone during this process and provide any relevant information that may be required.

Your acceptance of these terms

By using this our Services, you signify your acceptance of this Privacy Policy and our Terms of Use. If you do not agree to this policy, please do not use our Services. Your continued use of our Services following the posting of changes to this policy will be deemed your acceptance of thosechanges. You reserve the right to withdraw this acceptance at any time but doing so will likely impact your ability to use our Services

California Privacy Rights

California Civil Code Section 1798.83 permits customers of Senstone who are California residents 9to request certain information regarding its disclosure of their personal information to third partiesfor their direct marketing purposes. To make such a request, please send an e-mail to support@senstone.io. We may (and we may allow third-party service providers) use cookiesor similar technologies to collect information about your browsing activities across different apps after you have used our Services. Our Services do not respond to "Do Not Track" (DNT) signalsandoperates as described in this Privacy Policy whether or not a DNT signal is received.

Google Integrations

Senstone app’s use and transfer to any other app of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements. Android app distributed on Google Play complies with Google Play Developer Distribution Agreement. Senstone iOS app distributed on Appstore complies with the App Review Guidelines.

Contact us

If you have any questions about this Privacy Policy, the practices of our Services, our third-party service providers or your dealings with any of our Services, team@senstone.io, contact@mg.senstone.io or contact us at: Senstone Inc, 4546 El Camino Real B10 #715, Los Altos, CA 94022, U.S.